Why is the role of the agent important during flight operations?

The role of the agent is crucial during flight operations primarily because they handle logistics and ground operations. This encompasses managing the coordination of services that occur before and after a flight, which includes checking passengers in, ensuring baggage is loaded and unloaded efficiently, and addressing any customer service needs that arise during boarding and deplaning. Agents serve as a vital link between the airline and its passengers, facilitating a smooth operation on the ground that directly impacts the overall travel experience.

While other roles like managing cabin crew training, overseeing aircraft maintenance, and providing real-time weather updates are essential within their respective domains, they do not encompass the broad logistical responsibilities that agents carry out during flight operations. These responsibilities are integral to ensuring that flights operate on time and that passengers have a positive experience from check-in to takeoff.